Account Freezing

This page will briefly outline our Account Freezing process.


Account Freezing

Accounts are frozen when they exceed thresholds for the number of requests processed or emails sent. This is done to prevent accidental email abuse to your users, as well as ensure a high deliverability. The following conditions may lead to an account being frozen:

  • Exceeding a maximum number of hourly emails
  • Exceeding a maximum number of daily emails
  • Exceeding a maximum number of weekly emails
  • Exceeding a maximum number of hourly requests
  • Exceeding a maximum number of daily requests
  • Exceeding a maximum number of weekly requests

Accounts are automatically frozen by our system, and you'll be emailed of this when that happens.

A real-world use-case on how emails or requests exceed our internally defined thresholds would be if you accidentally make calls to our API in a loop, or encounter some other bug whereby API calls are made in excess.

What to do what your account is frozen

If you're landing on this page because you received an email notification that your account has been frozen, please contact support so we can work with you to determine the cause of the account freezing and get your susipicous login system back up and running.